Business Analysis and Product Design Role Overview
The Business Analyst – Product Designer is a key contributor to the design team, partnering with business stakeholders and solution architects to deliver value-added features for sales, marketing, and billing teams. While the primary focus is on Service Sales CRM solutions, this role also provides exposure to a suite of enterprise applications.
On a typical day, you will:
* Assess business processes, system landscapes, and user pain points to recommend technical solutions and workarounds.
* Facilitate requirements gathering and functional design sessions with business and technical stakeholders.
* Document detailed functional design specifications (epics, features, user stories).
* Lead refinement sessions with Scrum teams to review feature designs, estimate effort, and prepare for sprint cycles.
* Support QA and UAT test planning, execution, and bug triage.
* Present live product demonstrations and prepare release notes for end users.
* Assist with sprint planning, stakeholder communications, and retrospectives to drive continuous improvement.
* Contribute to change management through documentation, training, and stakeholder engagement.
Key Skills and Qualifications
Our ideal candidate has a bachelor's degree in Business, Information Systems, Computer Science, or related field, or equivalent professional experience. A strong background in requirements gathering, process mapping, and translating business needs into technical specifications is essential.
* Experience in business analysis, product design, or related roles, ideally within CRM platforms.
* Strong communication, facilitation, and collaboration skills to work effectively with cross-functional and global stakeholders.
* Familiarity with CRM platforms (Microsoft Dynamics 365 Sales strongly preferred) and exposure to cloud-based solutions, APIs, and system integrations.
Benefits of the Role
This role offers the opportunity to work in a global environment, gaining exposure to local and international stakeholders. You will grow both business and technical skillsets while shaping CRM and enterprise applications that drive real impact across unique business streams.
Apply today to join us and build what's next.