Storage Management Engineer – Residency ServiceResponsibilitiesExecute system administration tasks for storage environments.Perform firmware and OS upgrades (Data ONTAP) and provide recommendations.Implement and upgrade Operations Manager (OM) and monitor storage systems.Conduct on-site diagnostics and coordinate hardware replacements.Interface with Global Support teams (GSC) and facilitate case resolution.Lead test planning and execution, including environment documentation.Prepare weekly status reports and perform daily system monitoring.Manage Return Material Authorizations (RMA) and coordinate parts handling.Analyze AutoSupport data and perform case trend analysis.Provide proactive service management, including patch and release planning.Support DR, data archival, and data migration planning.Advise on software patches, field alerts, and next-step recommendations.Participate in change management meetings and assist in modifying scripts.RequirementsStrong experience with enterprise storage systems (preferably NetApp technologies).Hands-on experience with system upgrades, monitoring tools, diagnostics, and hardware replacement workflows.Familiarity with AutoSupport, Operations Manager (OM), firmware/ONTAP management.Experience collaborating with support centers and technical support engineers.Ability to perform trend analysis, process evaluation, and documentation.Understanding of DR, data migration, and archival strategies.Availability for a standard 40-hour work week (Monday–Friday, business hours).Ability to work on-site or remotely, depending on customer needs.Strong communication skills to support technical discussions, reporting, and user coordination.