Job Overview
This position provides the highest level of escalation for customer issues that jeopardize business relationships and/or sales opportunities.
Key Responsibilities
* Evaluate and resolve complex customer issues through effective communication and leadership.
* Develop action plans to address critical situations, ensuring timely resolution.
* Communicate issue status to executive staff and invested parties.
Requirements
* Fully fluent in English, Portuguese, and Spanish both written and verbal.
* 10+ years of customer-facing sales and service delivery experience.
* Past experience as Escalations Engineer/Manager or similar roles desired.
Qualifications
Bachelor's degree in Computer Science, Engineering, or related field preferred. Relevant certifications a plus.
Note: The incumbent must be based in [insert location] and willing to travel occasionally.