Direct message the job poster from Pride GlobalRecruiter - US / LATAM at Pride Global |Human Resources | HR Business Partner (HRBP) | Talent Acquisition & Attraction | Recruitment Strategy |… We're Hiring: Technical Support Administrator (Service Desk) – Portuguese Speaker with Professional English & SpanishAre you a tech-savvy support professional based in Brazil, fluent in Portuguese and with strong professional communication skills in English and Spanish? Join a leading global organization located in the São Paulo metropolitan area, supporting its Latin America operations. We're looking for a proactive Technical Support Administrator to strengthen the service desk team.Important: This position is open only to candidates based in Brazil. Fluency in Portuguese is required, along with professional-level proficiency in English and Spanish (these languages will be assessed during the interview process).What You’ll Do:Provide first-level support for mobile devices (iOS and Android)Assist with computer network infrastructure and VPN troubleshootingSupport and maintain tools such as Windows, Office 365, Outlook, and ServiceNowRespond to users via phone, email, and chatAnalyze and resolve technical issues based on predefined proceduresLog incidents and user requests accuratelyWhat We’re Looking For:Brazilian nationality or valid authorization to work in BrazilFluent in Portuguese, with professional proficiency in English and SpanishTechnical diploma or degree in technology or IT-related fieldAt least 2 years of experience providing user supportExperience with ITIL, ServiceNow, VPNs, and Microsoft tools (Windows, Office 365, Outlook)Solid understanding of network fundamentalsAdditional Info:Hybrid work model: 3 days/week in the officeWork hours: Start between 8:30 and 10:00 AM, totaling 7.5 hours per dayThis opportunity is based in the southern region of São Paulo, supporting a global business with impactful operations across Latin America.Seniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionGeneral BusinessIndustriesIT System Operations and MaintenanceReferrals increase your chances of interviewing at Pride Global by 2xANALISTA DE SUPORTE TECNICO (N1) PLENO - TI - SANTOSWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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