Select how often (in days) to receive an alert: Create AlertSegment: Danfoss Climate Solutions SegmentJob Function: R&D, Technology and EngineeringWork Location Type: On-siteJob DescriptionDanfoss Commercial Compressors - Electronic Controllers and Services, is looking for a Position as Product Expert for our Technical Customer Product Support Team, and for our electronic controller products: Pack-Controller, Programmable Controller, and System Manager.In this position, you will have full responsibility for the entire value chain to service our colleagues with technical answers and solutions on incoming technical cases and requests. You will be our expert point of contact globally, supporting technical requests, sales opportunities, or training activities. The office location could be in Brazil (São Paulo).You will collaborate cross-functionally with departments like Product Management, DevOps Engineering Teams, Sales, Local Service Teams, Production, and Quality. You will work within a dynamic agile team where ownership is a daily task, ensuring service, support, and solutions for our customers.Join our Global Product Support Team and utilize your product and service skills in a highly innovative, global company on a digital journey. If you are a strong product expert with technical application know-how, ownership mindset, and proactive attitude, we encourage you to apply.Job ResponsibilitiesThe responsibilities include, but are not limited to:Supporting customers via Salesforce tickets and providing technical solutionsTesting and analyzing reported claims or internal solutions on our setupsDistinguishing between opportunities and quality cases, supporting solution developmentBuilding strong relations with cross-functional colleagues in PM, DevOps, R&D, Sales, Local Service, and Supply ChainSupporting the organization with a unified way of working across departmentsOwning and advocating for customer needsHandling urgent field services with quick solutions or remote analysisSupporting project development, creating training materials, videos, technical assistance, and web sessionsSharing knowledge via FAQs, videos, software, product files, and training materialsReporting quality cases, following up, and involving team membersCollaborating with the Digital Services Team using product know-howAt Danfoss, we value diversity and inclusion, encouraging applications from all qualified individuals, even if you do not meet all listed requirements. We believe your unique insights can bring value to our team.Experience in refrigeration system controls, preferably with CO2 applicationsFundamental knowledge of thermodynamicsGood IT skills related to product systems, especially System Managers and GatewaysExperience in technical support for electronic controls is advantageousKnowledge of HVAC-R communication protocols and programming skills, including IEC 61131-3 languagesExperience with Danfoss electronic controllers and protocols is a plusUnderstanding of customer perspectives and energy efficiency benefitsSkills in tools chain technologiesEngineering bachelor’s degreeLanguage requirement: Advanced EnglishEmployee BenefitsWe offer:Competitive salaryChristmas bonusFood vouchersSavings fundMedical insuranceFlexible hoursCareer development opportunitiesBenefits may vary by country and are subject to change.Danfoss – Engineering TomorrowWe develop solutions for resource efficiency, sustainability, and electrification. We foster an inclusive environment and aim to be CO2 neutral by 2030. We welcome all qualified applicants regardless of background or identity.Our solutions are used globally in refrigeration, air conditioning, heating, power conversion, and renewable energy sectors. Founded in 1933, Danfoss employs over 39,000 people across more than 100 countries.
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