Amazon Account Manager
This is a critical role that focuses on client satisfaction and retention, driving loyalty through effective operations management.
* Build and maintain long-term relationships with clients to ensure their needs are met.
The successful candidate will oversee client milestones, monitor progress, and complete tasks in a timely manner. Key responsibilities include:
* Monitoring client milestone – 30, 60, 90-day progress of the client.
* Verifying pain points are resolved and discovering ongoing pain points.
* Leading retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed.
* Maintaining open communication between account managers and clients to drive sales growth.
Key Performance Indicators (KPIs) include:
* 90% of Amazon clients hitting 100% of their ad spend budget.
* Less than 7.5% churn per month for the entire Amazon department.
* 90% of audits completed and followed up within 5 business days.
* 30% of active clients leaving a review on Google.
* 30% of clients billed for bonuses.
* 95% of clients successfully launching within 7 business days of starting with us.
* 1 case study every quarter.
* Less than 20% of client offboarding with negative feedback.
We offer a competitive remuneration salary and the opportunity to work in a dynamic environment. The ideal candidate will have experience in Amazon Seller Central, agency experience, and be comfortable with technology.
Growth opportunities include taking over bigger projects, learning from industry experts, and participating in continuing career development through research and collaboration.
The position offers considerable autonomy and ownership over projects, making it an excellent choice for motivated professionals looking to grow and develop their skills.