About the Role
* Provide technical expertise to clients in meeting their business needs.
The Job Description:
* Establish long-term relationships with clients, understanding their objectives and expectations.
* Assist in evaluating client business requirements, effort estimation, and guiding them to utilize standard solutions while maximizing revenue.
* Participate in converting client business requirements into detailed technical specifications and presenting them internally and externally.
* Gain and maintain knowledge of identifying critical business impact issues from Service Desk.
* Assist with documents and maintenance to the clients' system environments, keeping records of client functionality, environment, and client-specific documentation.
* Participate in release management between Service Desk, Compliance, and Project as well as client activities such as Payment Card Industry audits and internal projects.
* Execute simple project/development work plans and revise them as appropriate to meet changing needs and requirements.
Minimum Qualifications
* Bachelor's degree in Information Technology or related field.
* Solid experience in Oracle Database and PL/SQL development.
* Previous experience consulting with clients to meet business needs.
* Experience in requirements gathering, technical design, and technical presentation.
* Advanced English level for speaking, listening, and writing.
Benefits and Growth Opportunities
* Flexibility to work from home.
* A people-centered environment.
* Contact with teams from different countries.
* An attractive policy of salary and benefits.
About Working at Our Company
* We recognize that innovation and transformation only happen in inclusive and safe work environments.
* We are an equal opportunity employer and encourage people with disabilities to apply.