Job Opportunity: Salesforce Business Analyst
We are seeking a talented and innovative Salesforce Business Analyst to join our organization on a journey of technological advancement.
Main Responsibilities:
1. Gather and Document Requirements: Engage with stakeholders to elicit, clarify, and translate business needs into functional specifications for Salesforce implementations.
2. Map, Analyze, and Optimize Business Processes: Identify gaps and opportunities for improvement using Salesforce functionalities.
3. Design and Implement Solutions: Collaborate closely with IT and stakeholders to design, configure, and implement Salesforce solutions that align with organizational goals.
4. Prepare Reports and Dashboards: Collect and analyze business data and CRM trends to prepare technical reports, dashboards, and visualizations.
5. Conduct User Acceptance Testing: Prepare training materials and facilitate learning sessions for end-users to ensure successful adoption of new solutions.
6. Communicate Effectively: Communicate clearly with business leaders, project managers, developers, and end-users to ensure requirements are fully understood and solutions deliver maximum value.
7. Evaluate Solution Performance: Gather feedback post-implementation, monitor solution performance, and iterate on Salesforce configurations for ongoing optimization.
Requirements:
* Expertise in Salesforce: In-depth knowledge of Salesforce Sales cloud, Quote, Order and Contract Management.
* Business Case Writing and Analysis: Ability to write compelling business cases, create wireframes, and develop flow diagrams.
* Salesforce Configuration and Administration: Experience in configuring and administering Salesforce solutions.
* Programming and Scripting: Basic programming/scripting skills in Apex and SOQL are advantageous.
Soft Skills:
* Analytical Thinking and Problem-Solving: Ability to think analytically and solve complex problems.
* Effective Communication: Excellent oral and written communication skills.
* Requirement Gathering and Documentation: Skill in gathering requirements and documenting processes.
* Process Mapping and Diagramming: Ability to map and diagram business processes.
* Stakeholder Management and Facilitation: Skill in managing stakeholders and facilitating discussions.