About Step LabsStep Labs is a web design and development agency specializing in revenue growth for 7- and 8-figure e-commerce brands. We partner with ambitious founders to help them scale efficiently through research-driven experimentation and CRO-focused split testing.Our custom revenue growth systems are built to deliver measurable results — typically achieving a 30% increase in revenue within 90 days through weekly optimizations and data-backed design enhancements.We’re a remote-first, high-performance team of strategists, designers, and developers united by a shared mission: to build online experiences that convert curiosity into customers.Role OverviewWe’re looking for a Shopify Account Manager to join our growing team. In this role, you will serve as the main point of contact for our clients — managing relationships, guiding strategy, and ensuring flawless execution of e-commerce initiatives.You’ll work closely with our design, development, and CRO teams to plan, implement, and optimize Shopify storefronts that deliver tangible business results.This position is fully remote and ideal for someone who thrives in a fast-paced environment, communicates clearly, and has a deep understanding of Shopify and e-commerce growth mechanics.Key ResponsibilitiesAct as the primary liaison between Step Labs and assigned clients, ensuring strong communication and satisfaction throughout every project phase.Develop strategic roadmaps tailored to each client’s growth goals — including CRO experiments, A/B testing, and ongoing Shopify optimizations.Coordinate with internal teams (design, development, strategy) to ensure timely and high-quality project delivery.Oversee new Shopify store builds, redesigns, migrations, and CRO-focused updates.Monitor store performance metrics (conversion rate, AOV, LTV, revenue per visitor, etc.) and translate insights into actionable recommendations.Lead client calls, presentations, and reporting sessions — clearly articulating progress, results, and next steps.Identify opportunities for account growth through strategic recommendations and data-driven insights.Maintain accurate records of communications, deliverables, and KPIs using project management tools (ClickUp, Notion, or similar).Collaborate with leadership to continuously refine Step Labs’ account management processes and playbooks.QualificationsProven experience managing Shopify-based e-commerce accounts or projects.Strong grasp of e-commerce strategy, analytics, and key performance metrics.Excellent project management and organizational skills — ability to manage multiple accounts simultaneously.Exceptional written and verbal communication in English (fluent/native-level proficiency required).Ability to interpret analytics and translate data into clear strategic actions.Comfortable working independently in a remote, high-autonomy environment.Bachelor’s degree (or equivalent experience) in Business, Marketing, or a related field.Prior experience within an e-commerce agency or similar high-growth environment is a strong plusWhat We OfferCompetitive compensation based on experience.Fully remote work with flexible hours.Opportunity to work directly with global 7- and 8-figure e-commerce brands.Fast-paced, collaborative culture with high-impact projects.Professional growth and leadership opportunities within a rapidly scaling agency.