Project Description:
* The Anaplan Technical Lead is an experienced multi-skilled professional with hands-on experience in Anaplan model development/Support experience. He/she is a good team player who is part of a team responsible for delivering end-to-end application development and Operations Support.
Responsibilities:
* • Troubleshoot and provide solutions, Root Cause Analysis for incidents raised by business users/L1 team.
* • Troubleshoot issues related to application access, process, scripts, etc.
* • Handles Anaplan planned downtimes individually.
* • In case of incident with a product quality issue, ensure PR is created and tagged against the incident before closing it.
* • Perform UAT testing for projects owned by operations like new market adoption, simple logic change, etc.
* • Prepare, present changes in change advisory board and own production implementation.
* • Coordinate and manage discussions with other support teams and business users.
* • Effectively communicate with stakeholders and business users.
* • Think creatively to solve the user problem with a holistic and simple solution.
* • Drive best practices within teams with respect to operations standards and guidelines.
* • Ability to learn and adapt to new frameworks/technologies.
Mandatory Skills Description:
* • Should have strong knowledge of Anaplan Connect, ALM Sync, NUX and Cloudworks.
* • Anaplan Professional Model Builder / Professional Solution Architect Certified.
* • Should have strong knowledge of troubleshooting and resolving incidents raised by business users and L1 Support.
* • Good knowledge of troubleshooting and fixing job execution failures.
* • Ability to analyse /root cause the PRs created for the Anaplan support models.
* • Prior work experience in Anaplan Support projects.
* Availability to work in US Central Time
* Availability to regularly travel to St. Louis
* • Good communication skills.
Nice-to-Have Skills Description:
* • Basic knowledge of Cloud Services
* • Knowledge in SRE, ITIL, AgileOps
* • Able to work independently and interact with the business community, L3 team to come up with solutions.
* • Knowledge of testing tools like Playwright / Selenium.