Delivery Operations Coordinator
Metrobi is a technology company that provides local courier services in major metropolitan areas across the United States.
As a delivery operations coordinator, you will be responsible for overseeing the coordination of ongoing delivery routes and ensuring seamless communication with delivery drivers and shippers through phone and live chat.
* Proficiency in English language
* Ability to work in Eastern Standard Time (EST)
* Relevant experience in logistics, courier operations, call center management, customer support, or account management
Key Responsibilities:
• Monitor delivery routes and coordinate with drivers and shippers to ensure timely and efficient delivery
• Develop strong communication skills to effectively engage with drivers and shippers via phone and live chat
• Collaborate closely with cross-functional teams to optimize delivery routes and improve operational efficiency
• Analyze data to identify areas for improvement and implement process enhancements