As a seasoned professional, you will play a pivotal role in nurturing and maintaining long-term relationships with existing and potential clients.
The ideal candidate will serve as the main point of contact for multiple assigned accounts, overseeing the continued development of business from onboarding to account closure.
Key responsibilities include facilitating customer support, fostering revenue-generating opportunities, and ensuring client satisfaction.
Required Skills:
* Digital Marketing Expertise
* Strategic Implementation and Negotiation
* Exceptional Communication and Interpersonal Skills
* Proactive Problem-Solving and Adaptability
* Fluency in English (and Portuguese) is mandatory, while Spanish proficiency is an asset
Responsibilities:
* Provide comprehensive support to clients through platform navigation, issue resolution, and feature introductions
* Promote continued business growth by cultivating strong relationships and delivering exceptional value
* Collaborate with cross-functional teams to address client concerns and drive account satisfaction
* Maintain accurate task tracking and performance reporting according to assigned KPIs
* Engage in ongoing self-education to stay current with industry trends and platform developments
Skill Highlights:
* Friendly and approachable demeanor
* Tenacious problem-solving skills
* Strong analytical thinking
* Adaptability and resilience