Job Description
We are seeking a highly skilled and experienced professional to join our customer support team.
* The ideal candidate will have excellent communication skills, be fluent in English, Spanish, and Portuguese, and possess quick and efficient problem-solving abilities.
Responsibilities
The successful candidate will be responsible for providing prompt and effective assistance in chats and tickets, responding to customer inquiries based on the knowledge base and training materials. Additionally, they will maintain KPI levels in accordance with department standards, stay informed about company policies, announcements, and updates, and adhere to assigned working hours and demonstrate punctuality in scheduled shifts.
* The candidate will also identify and report system errors or service disruptions to the team lead or mid/senior agents in the absence of the team lead and escalate complex customer issues to the team lead or mid/senior agents to ensure proper follow-up and resolution.
Requirements
To be considered for this role, candidates must possess excellent customer service skills, be empathetic, accurate, compassionate, responsive, resourceful, and conscientious. They should also be able to find an approach to all types of people and be ready to work a schedule from Monday to Friday (3 PM to 11 PM GMT+3), with Saturday and Sunday as days off.
* Previous work experience in customer support is a plus, as well as experience with Jira and Confluence.
Benefits
We offer a range of benefits, including expertise development, opportunities for networking, exchange of experience, and internal and external training at the company's expense. We also provide comfortable conditions, remote work, and a friendly atmosphere. Additionally, we offer stability, competitive official salary, advanced benefits system, medicine, additional pay on sick leave, etc.
In this role, you will get to affect the result, without bureaucracy or the need for a large number of approvals. The processes within the team are subject to change – you can easily control their development and alignment of global operations.