Job Title: Data Operations Specialist
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We are seeking a Data Operations Specialist to drive operational efficiencies related to customer and product pricing information within our Financial Information Systems. The ideal candidate will possess strong technical and financial background, excellent attention to detail, and a passion for data-driven operations.
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The successful candidate will be responsible for driving process improvements across multiple channels and platforms, reviewing project and business requirements, and communicating effectively with internal stakeholders to ensure timely and accurate project delivery.
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* Provide concise weekly status reports for assigned activities
* Promote idea generation and collaboration sessions with internal teams
* Follow processes and protocols for data enrichment technologies
* Communicate data requirements to internal counterparts and customers
* Share process changes with cross-functional teams
* Escalate data inconsistencies promptly to avoid urgent issues
* Track and log issues for retrospectives and suggest process improvements
* Manage time effectively, prioritize tasks, and handle multiple assignments
* Enforce workflows and business rules to improve data quality and delivery time
* Enforce SLAs for Finance Data Administration tasks
* Troubleshoot data-related incidents
* Research and document rules for secure protocols and data integrity
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Key Responsibilities:
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* Apply understanding of prepaid business, technical expertise, and communication skills to foster collaboration across teams involved in delivering services globally
* Work closely with Domestic and International Retail Sales, Product Account Management, and technical teams responsible for pricing, billing, invoicing, settlement, and reconciliation
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Requirements:
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* 1+ years of experience in the prepaid product industry, preferably with exposure to Finance, Accounting, or Data Management
* Strong interpersonal skills with ability to influence decisions
* Ability to work cooperatively and effectively with others to set goals and resolve problems
* Solid technical background with ability to learn new platforms and apply knowledge to operational practices
* Strong problem-solving skills and willingness to take initiative
* Experience working in fast-paced environments with cross-functional teams
* Excellent communication skills, including confidence in presenting to executive leadership
* Ability to explain complex technical topics to non-technical audiences