Key Account Manager Job
We are seeking a highly skilled and experienced Key Account Manager to join our team in Brazil.
* This role will involve building and maintaining strong relationships with our existing clients, identifying new business opportunities, and providing exceptional customer service.
* The ideal candidate will have a proven track record of success in account management within the financial technology sector, with a strong understanding of the Brazilian market and culture.
Responsibilities:
* Client Relationship Management: Serve as the main point of contact for existing customers, conduct regular calls, monitor client satisfaction, and address concerns proactively.
* New Business Development: Engage with prospects in Brazil's banking and finance sector, develop strategic sales approaches, nurture relationships, and manage them through the sales pipeline.
* Market Insight and Reporting: Stay up-to-date on market trends, provide regular reports to the global sales team, and share insights to influence broader company strategy.
Requirements:
* Proven experience in account management within the financial technology sector.
* Previous experience working in the Brazilian market is highly desirable.
* Strong technical communication skills to liaise effectively between clients and internal teams.
* Fluency in Portuguese and English; understanding of Brazilian business culture.
* Ability to travel within Brazil for on-site client support.
Benefits:
* Ongoing training and development opportunities.
* A dynamic and supportive work environment.
* The chance to work with a leading company in the financial technology sector.
KPIs:
* Client satisfaction and retention rate.
* Response time to client inquiries.
* New business opportunities generated.
* Revenue growth from the Brazilian market.