Descrição
Requirements of the role
The Senior IT Engineer will be the primary
point of contact for internal IT operations across four regions (India, USA,
Brazil, and Germany). This is a highly autonomous, hands-on role requiring
strong technical expertise, responsibility, and leadership. You will ensure
infrastructure stability, endpoint security, user experience, and seamless IT
operations across all time zones.
Responsabilidades e atribuições
1. End-User Support & IT Operations
Manage global helpdesk operations and provide L1/L2/L3 support
for Windows/macOS users.
Handle complex technical issues and drive permanent fixes.
Deliver efficient remote support across regions and ensure
smooth onboarding/offboarding.
Maintain and optimize ITIL processes (Incident, Change,
Problem, Request Management).
Create and maintain IT documentation, SOPs, and knowledge base
articles.
2. SaaS Administration & Security
Administer core SaaS tools such as ManageEngine Endpoint
Central, Ticketing systems, and email security tools.
Create, test, and deploy endpoint/security policies (patching,
device control, USB restrictions, compliance rules).
Configure and manage SSO, MFA, Conditional Access, and basic
identity governance.
Work closely with the security team to improve endpoint posture
and maintain compliance.
3. Endpoint Management & Asset
Control
Manage Intune and/or hybrid environment for application
deployment, compliance, MDM, and configuration profiles.
Maintain accurate asset inventory (laptops, accessories,
peripherals, licenses).
Coordinate device procurement, vendor communication, and
hardware lifecycle management.
Drive patch management compliance across all regions.
4. Identity & Access Management
Administer AD, Entra ID (Azure AD), Group Policies, access
assignments, and role-based access.
Support access reviews, joiners-movers-leavers process, and
enforce PAM basics.
Ensure timely revocation of accounts and security compliance.
5. Networking & Infrastructure (Good
to Have)
Basic troubleshooting for VPN, firewalls, DNS, DHCP, Wi-Fi,
routers.
Liaison with Infra team for escalations and global
infrastructure issues.
6. Global Collaboration & Leadership
Work closely with engineers across Brazil, India, USA, and
Germany.
Lead technical coordination during incidents and outages.
Provide guidance to junior IT team members and function as a
senior escalation point.
Requisitos e qualificações
What We Expect from You
Strong communication skills (written + spoken English).
Self-driven, accountable, ownership-first mindset.
Ability to manage priorities independently.
Empathy and strong people skills to support global teams.
Continuous learning mindset (certifications supported by
company).
Ability to explain technical concepts in simple language to
non-technical employees.
Key Requirements (810 Years Experience)
810 years of IT support, endpoint management, and SaaS
administration.
Deep experience with Windows, macOS, Microsoft 365 (Exchange,
OneDrive, Teams, SharePoint).
Hands-on expertise with Intune, Endpoint Central, and device
management.
Experience supporting hybrid environments (Microsoft 365, Entra
ID, basic AD).
Familiarity with SSO (Okta, Azure AD SSO, Google Workspace
SSO).
Good understanding of ISO 27001, SOC 2, NIST, and security best
practices.
Strong troubleshooting across hardware, OS, network, VPN, and
SaaS services.
Experience in handling escalations and coordinating IT
operations across regions.