Job Overview
We are seeking a seasoned Technical Support Expert to join our team.
This role involves delivering specialized technical solutions to escalated support cases and providing proactive, personalized customer experience.
The ideal candidate will have strong technical troubleshooting skills and the ability to work closely with clients to resolve complex issues.
About the Role
* Deliver high-quality technical solutions to complex support cases
* Provide exceptional customer service and support
* Collaborate with cross-functional teams to drive business outcomes
Key Skills and Qualifications
* Advanced technical troubleshooting skills using Chrome Developer Tools, Postman, SQL Server Management Studio, Wireshark, Fiddler
* Experience working with Salesforce, JIRA, Confluence
* Strong understanding of support operations and methodologies
What We Offer
As a member of our team, you can expect to grow professionally in a dynamic and supportive environment.
We offer opportunities for professional growth and development, as well as a competitive compensation package.