Business Growth Specialist
The Business Growth Specialist is responsible for managing and growing existing customer relationships, identifying new business opportunities, and leveraging these to drive revenue growth. This role requires a strong understanding of customer needs, complex sales projects, the ability to build and maintain long-term relationships, and a proven track record of exceeding sales targets.
Main Responsibilities:
* Account Development: Develop and execute account plans to achieve revenue growth and customer satisfaction goals.
* Relationship Building: Build and maintain strong relationships with key decision-makers at existing customer accounts.
* Customer Satisfaction: Ensure customer satisfaction and retention through proactive communication and issue resolution.
* New Business Opportunities: Proactively identify and pursue new business opportunities within existing accounts.
* Regular Account Reviews: Conduct regular account reviews and provide insightful business reviews to customers.
* Collaboration: Work closely with other departments (including pre-sales, product, legal, and marketing) to support customer success.
Sales Performance:
* Achieve Sales Quotas: Achieve and exceed assigned sales quotas and revenue targets.
* Client Retention: Drive client retention, renewals, upsells, and cross-sells.
* Negotiation Skills: Negotiate and close deals effectively.
* Sales Cycle Management: Manage the entire sales cycle from lead qualification to contract negotiation and customer onboarding.
* Sales Strategies: Contribute to the development of sales strategies and best practices.
* Market Intelligence: Gather market intelligence, developments, and competitor activities and share insights with the sales team.