**If you’re passionate about leading projects end-to-end, aligning teams, and ensuring clients achieve real impact, this role is for you.**
What you will do
- Lead end-to-end **Medallia implementation projects**, from discovery and design through testing, training, and go-live.
- Act as the main point of contact for clients—building strong relationships, managing expectations, and ensuring smooth delivery.
- Coordinate cross-functional teams (consultants, solution architects, developers, and client stakeholders) to keep milestones and deliverables on track.
- Define project plans, timelines, and scope while proactively managing risks, issues, and dependencies.
- Facilitate workshops and design sessions, ensuring clear communication and stakeholder engagement at every stage.
- Drive continuous improvement by identifying ways to optimize delivery, enhance processes, and maximize the client experience with Medallia.
What we are looking for
- Experience as a Project Manager, ideally in SaaS or other tech-driven environments.
- Strong organizational and problem-solving skills to keep complex projects on track.
- Excellent communication—you’re equally effective with executive sponsors and technical teams.
- Ability to manage multiple priorities with a focus on quality and client success.
- Fluent English and Spanish.
At SMT, Project Managers are strategic partners who shape outcomes and help clients unlock the full value of **Medallia**. You’ll lead high-impact projects, work with global clients, and collaborate with an expert team passionate about customer experience.
✨ **Join us and help transform how organizations understand and act on customer experiences.