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Position Overview
A fast-scaling podcast studio that produces branded, B2B shows for corporate clients is hiring its first dedicated Customer Success Manager. The role owns the relationship from kickoff to renewal, ensuring each series launches on schedule, meets audience-growth targets, and delivers measurable thought-leadership value. Success hinges on proactive communication, deft project orchestration, and an ability to translate storytelling goals into a clear production cadence.
Daily Focus
The manager welcomes every new client with a structured onboarding call, sets milestones for episode planning, recording, and distribution, and keeps stakeholders informed through concise status updates. Production timelines, guest calendars, and hand-off points are managed within the CRM, with automations built in Zapier or Make to trigger task reminders, asset requests, and approval nudges. Weekly, the manager reviews download trends, listener feedback, and campaign metrics, then offers insights and recommendations to enhance reach. When obstacles like audio issues, guest delays, or shifting priorities occur, the manager presents options, manages expectations, and collaborates with internal teams to ensure timely delivery.
Ideal Candidate Profile
Three or more years managing post-sale relationships in a tech-enabled service, preferably in media, content marketing, or SaaS, is preferred. Hands-on experience with workflow automation tools like Zapier or Make is essential. Comfort with running meetings on Zoom, providing clear written updates, and maintaining a solutions-oriented approach are important. Experience with podcast hosting platforms, basic audio terminology, or B2B marketing metrics is a plus.
Applicants who enjoy transforming creative visions into repeatable processes, automating routine tasks, and fostering long-term client relationships are encouraged to apply.
Additional Details
* Seniority level: Mid-Senior level
* Employment type: Contract
* Job function: Management and Manufacturing
* Industry: Operations Consulting
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