Job Description
We are seeking a highly skilled IT Service Management professional to lead the development and enhancement of our ServiceNow platform. The ideal candidate will have deep expertise in configuration management, discovery, integrations, and related IT operations modules.
The successful applicant will design, develop, and implement complex ServiceNow solutions including CMDB, Discovery, and Service Mapping. Experience with configuring and customizing ServiceNow applications and modules is essential. Lead development of integrations between ServiceNow and other enterprise systems, collaborate with stakeholders to gather requirements, and translate them into technical solutions.
Mentor junior developers, provide technical guidance, ensure best practices in coding, testing, and deployment, and facilitate the reuse of code, components, and proven patterns. Perform upgrade testing by validating customizations, configurations, and integrations across major and minor ServiceNow releases. Develop and maintain Automated Test Framework (ATF) test suites to validate core ServiceNow functionalities.
Key Responsibilities:
* Design and implement ServiceNow ITOM solutions
* Configure and customize ServiceNow applications and modules
* Develop integrations between ServiceNow and other enterprise systems
* Collaborate with stakeholders to gather requirements and translate them into technical solutions
* Provide technical guidance and mentor junior developers
Required Skills and Qualifications
Education: Bachelor's degree in Computer Science, Information Technology or a related field.
Experience: 5-7 years of ServiceNow development experience with a focus on IT Operations. Strong knowledge of CMDB, CSDM, Discovery, Service Mapping, and Integrations.
Proficient in JavaScript, HTML, CSS, Glide API, REST/SOAP integrations, and ServiceNow scripting. Familiarity with automation and DevOps practices, continuous integration (CI/CD), code versioning tools such as Git, and Agile principles.
Excellent verbal and written communication skills, ability to establish strong relationships internally and externally, and experience with Agile methodologies and DevOps practices.
Benefits
This position offers an attractive salary range of $15-20 per hour.
Others
Detailed descriptions of desired certifications, education, and skills are available upon request.