Job Overview
Metrobi operates a courier service across major US metropolitan areas, backed by a leading startup accelerator.
About the Role
The Operations Specialist oversees delivery routes, engages with drivers and shippers via phone and live chat to ensure seamless logistics operations.
Key Responsibilities
* Continuously monitor delivery routes for optimal performance
* Foster effective communication with drivers and shippers
* Guarantee efficient operational processes
Requirements
* Excellent English proficiency
* Ability to work based on Eastern US time zone (EST)
* Relevant experience in logistics, customer support, or account management
We Value
We strive to provide an exceptional customer experience and foster a positive working environment.
Educational Background
No specific degree is required for this role. However, relevant certifications or training may be beneficial.