Overview
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Resumes must be submitted in English.
At Genesys, we're redefining how companies connect with customers—blending empathy with AI innovation on a global scale. As a Talent Acquisition Partner in Brazil, you'll go beyond transactional recruiting to drive strategic hiring outcomes. You'll collaborate closely with business leaders, influence hiring decisions, and shape candidate experiences that reflect our commitment to excellence and inclusion. Joining Genesys means becoming part of a team focused on global growth, human connection, and industry leadership in Experience as a Service (XaaS).
Responsibilities
* Utilize AI-powered recruiting tools such as Findem.AI to identify and engage talent in Brazil and global markets
* Build and nurture diverse and inclusive talent pipelines across technical and non-technical roles
* Develop personalized messaging strategies that attract top-tier professionals
* Partner with hiring managers and HR Business Partners to understand team needs and craft effective hiring strategies
* Ensure job postings are compelling, inclusive, and aligned with Genesys' brand and hiring standards
* Stay current on market trends, our product landscape, and business priorities to enhance recruiting effectiveness
* Guide hiring teams on best practices related to interviewing, selection, and candidate engagement
* Maintain accuracy and compliance in Workday ATS throughout the hiring process
* Collaborate on employer branding initiatives, especially through social media and content engagement
* Actively contribute to team projects that enhance recruitment innovation and operational excellence
Requirements
* Strong communication skills in both Portuguese and English (Spanish is a plus)
* Ability to work in a hybrid model (2–3 days per week onsite in São Paulo)
* Minimum of 2 years of full-cycle recruiting or direct search experience, preferably in the tech sector
* Proficiency in sourcing passive talent and understanding local market dynamics
* Experience working with stakeholders across multiple countries and time zones
* Proactive and strategic mindset with the ability to influence outcomes
* Demonstrated ability to drive inclusion through recruiting practices
* Experience using Workday or similar ATS platforms (Workday experience preferred)
* Comfortable working in a high-paced, evolving SaaS environment
* Strong social media presence and understanding of content engagement for recruitment
* Awareness of Brazilian labor laws and hiring compliance standards
Preferred Qualifications
* Prior experience recruiting in a global or matrixed organization
* Experience sourcing for niche technical roles in Latin America
* Familiarity with employer branding tools or recruitment marketing platforms
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit
Reasonable Accommodations
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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