**Job Purpose**
**Duties and Responsibilities**
- Timely and properly communicating with customer through ATC (AnytimeCollect) in accordance with the proven process and credit classes set forth.
- Calling past due accounts and scheduling follow-ups within ATC. Working with the customer accounts to ensure timely payments for invoices are received.
- Manage and complete all collections related administrative tasks, during scheduled times in the shared inbox.
- Send statements through ATC templates, sorting, organizing and reconciling against customer’s Accounts Payable notes.
- Escalate past due accounts to Collections Supervisor/DOCC
- Send customer disputes to terminals, per diem and chassis team for resolution. Escalating unresolved disputes after 3rd request to Collections Supervisor/DOCC.
- Reviewing customer credit limits to ensure they are within limits and credit terms. And send weekly review to Collections Specialist, Collections Supervisor/DOCC.
- Ensure resolved invoice disputes are sent for completion/final approval/adjustment.
- Obtain missing remittance for payments. Review misapplied checks, short-payments, over-payments and submit to Collections Specialist/Collections Supervisor for review/final approval.
- Taking credit card payments from COD customers, ensuring proper opening and closing of COD accounts.
- Working within customers systems if needed for collections