Job Description
We are seeking a skilled professional to advance our technology initiatives through innovative solutions and creative problem-solving.
The ideal candidate will have a strong background in Salesforce implementation, business process analysis, and data analysis. They will be responsible for gathering and documenting business requirements, designing and configuring Salesforce solutions, and ensuring successful adoption of new solutions.
Key Responsibilities:
* Gather and document business requirements: Engage with stakeholders to elicit, clarify, and translate business needs into functional specifications for Salesforce implementations.
* Business process analysis: Map, analyze, and optimize business processes, identifying gaps and opportunities for improvement using Salesforce functionalities.
* Solution design & configuration: Collaborate closely with IT and stakeholders to design, configure, and implement Salesforce solutions that align with organizational goals.
* Data analysis & reporting: Prepare technical reports, dashboards, and visualizations by collecting and analyzing business data and CRM trends.
* Testing & training: Conduct user acceptance testing (UAT), prepare training materials, and facilitate learning sessions for end-users to ensure successful adoption of new solutions.
* Stakeholder collaboration: Communicate clearly with business leaders, project managers, developers, and end-users to ensure requirements are fully understood and solutions deliver maximum value.
* Continuous improvement: Gather feedback post-implementation, monitor solution performance, and iterate on Salesforce configurations for ongoing optimization.
Required Skills and Qualifications
The following skills and qualifications are required for this position:
* Strong knowledge of Salesforce Sales Cloud, Quote, Order and Contract Management.
* Business case writing, wireframing, and flow diagrams.
* Salesforce configuration and administration.
* Basic programming/scripting (Apex, SOQL) is advantageous.
Benefits
This role offers a dynamic work environment, opportunities for professional growth, and the chance to make a meaningful impact on our organization's success.
Others
Additional information about this role includes:
* Opportunities for career advancement.
* Collaborative and supportive team environment.