About BetBoom
BetBoom is a leading online gaming platform with a strong and growing presence in Latin America. Recently authorized by the Brazilian government to operate in the country, BetBoom is at the forefront of the region’s thriving iGaming industry, offering an exceptional portfolio of sports betting, casino games, and live gaming experiences tailored to local markets.
Our commitment to innovation, responsible gaming, and customer satisfaction drives us to deliver world-class entertainment while upholding our core values of integrity and excellence. With a dedicated focus on LATAM, BetBoom is proud to contribute to the region’s vibrant gaming landscape and to be a trusted partner for players and stakeholders alike.
Join our team and help shape the future of online gaming in Brazil and beyond.
Main Responsibilities
Customer Service & Communication
* Represent BetBoom professionally in all customer interactions via calls, chat, and email.
* Communicate clearly and empathetically, adjusting tone and terminology to match the customer’s level of understanding.
* Ensure a customer-first approach by demonstrating patience, attentiveness, and a solution-oriented mindset.
* Manage conflicts calmly and constructively, offering appropriate and timely resolutions.
* Deliver high-quality service aligned with BetBoom’s standards, procedures, and regulatory requirements.
Technical & Compliance Support
* Use internal systems and tools efficiently to process customer requests and inquiries.
* Perform customer identification (KYC) checks in accordance with internal protocols and compliance requirements.
* Access and apply knowledge from internal databases and resources to ensure fast, accurate responses.
* Stay informed of updates to internal policies and workflows via designated communication channels.
Decision-Making & Escalation
* Diligently analyze customer issues and resolve them independently when possible.
* Identify and escalate suspected fraudulent activity or complex cases to appropriate departments.
* Report unresolved or frequent complaints to supervisors to support service improvement initiatives.
Process & Quality Improvement
* Proactively suggest improvements to customer service processes and tools.
* Share insights and best practices with peers and management to elevate team performance.
* Participate actively in training programs, knowledge checks, and quality assessments to stay current with policies and procedures.
Minimum Requirements
* Proven experience in customer service roles, preferably in iGaming, fintech, or digital platforms.
* Proficient with CRM systems and customer support software.
* Solid understanding of Brazilian regulations related to online gaming and customer service.
* Advanced user of MS Office, internet browsers, and computer systems.
* Confident in operating both Android and iOS devices.
* Excellent communication skills, both verbal and written, with high typing speed and accuracy.
* Willingness to work flexible hours, including evenings, weekends, and holidays (24/7 rotation).
* Fluency in Portuguese and English (minimum B2 level).
Proper home office setup, including:
* A quiet and distraction-free work environment
* A reliable and high-speed internet connection
* A computer capable of running necessary support systems and tools
What We Offer
* Full-time (CLT) contract
* Remote work
* Health,dental and life insurance fully covered by the company
* Meal and Home Office Allowance