As a key figure in our organization, the Account Manager plays a pivotal role in fostering long-term relationships with clients. This position requires exceptional communication and problem-solving skills to ensure seamless collaboration and issue resolution.
The ideal candidate will possess direct response marketing expertise, strategy implementation, and negotiation abilities. Strong verbal and written communication skills are essential for effective interaction with clients.
Responsibilities include providing daily support to clients through navigation of the Digistore24 platform, proactively fostering continued business by nurturing relationships and offering unmatched value. Quick and clear communication is crucial for addressing client concerns.
Additional responsibilities include working independently towards account satisfaction and collaborating with team members across various departments when necessary. Daily task tracking and weekly performance reporting according to assigned KPIs are also key components of this role.
To excel in this position, one must be proactive, reactive, and able to manage time effectively. Speaking fluent English and Portuguese is mandatory, while speaking fluent Spanish is an added advantage. A quick learner with strong organizational skills is also essential for success.
Job Description
* Salary: N/A
* Job Type: Full-time
* Work Hours: Flexible
Required Skills and Qualifications:
* Direct Response Marketing Knowledge
* Strategy Implementation and Negotiation
* Strong Verbal and Written Communication
* Proactive and Reactive Problem Solving
* Excellent Customer Service
* Time Management, Planning, and Prioritization
* Above Average Organization
* Quick Learner
Benefits:
* Professional Growth Opportunities
* Collaborative Team Environment
* Recognition and Rewards for Outstanding Performance