Descrição da vaga Individual Contributor Responsibilities Assess service needs and support the realization of the service roadmap. Oversee and improve procedures for service processes/workflows e.g., who/what/when/how. Monitor and review service deliveries and drive related continuous improvement initiatives. Act as the market point of contact and manage stakeholders for Support Services Deliveries. Manage and support delivery of market specific vendors and globally procured contracts suppliers, MTPs, procured solutions in alignment with H&M policies Support market specific procurement Manage invoices and follow up Ensure change management activities and coordinate and communicate relevant information with involved parties Manager Responsibilities Lead a team of Service Delivery Specialists and/or Location Support Specialists Support your employees' development through setting objectives based on specific competence and development needs