We are seeking a seasoned Agile facilitator to spearhead delivery for our SFCC teams. This role involves leading ceremonies, removing impediments, and driving continuous improvement to ensure high-quality, predictable outcomes across SFCC implementation and ongoing support initiatives (Run + Grow).
The ideal candidate will have strong eCommerce domain expertise, be able to effectively coach cross-functional teams, and ensure alignment with organizational governance, security, and compliance standards.
Required Qualifications & Skills
* 8+ years in Agile delivery
* 5+ years as an Agile facilitator supporting web/eCommerce teams
* Hands-on experience with Salesforce Commerce Cloud (SFCC/SFRA) or comparable enterprise eCommerce platforms
* Proven ability to improve velocity predictability, reduce defect leakage, and manage dependencies
* Strong understanding of Scrum, Kanban, Agile metrics, and scaling frameworks (SAFe, LeSS, Nexus, or pragmatic multi-team coordination)
* Proficiency with:
* Jira (boards, filters, dashboards)
* Confluence (documentation)
* CI/CD awareness (Git, Jenkins, GitHub Actions, Azure DevOps)
* Scrum certifications: CSM or PSM I / PSM II
* Solid eCommerce domain knowledge:
* Catalog, pricing, promotions
* Checkout, payments, tax, shipping, returns
* Order Management Systems (OMS)
Key Responsibilities
Agile Delivery & Facilitation
* Lead Agile ceremonies: daily stand-ups, sprint planning, backlog refinement, reviews/demos, retrospectives
* Partner with Product Owners to prioritize backlogs, refine user stories, and define sprint goals
* Track sprint health (capacity, velocity, burndown/burnup) and manage scope
* Identify and remove impediments (dependencies, environments, test data, approvals)
* Coordinate cross-team dependencies (SFCC, integrations, OMS, payments, SEO/content, analytics)
* Promote flow efficiency by limiting WIP and reducing blockers
Stakeholder Engagement & Reporting
* Provide clear, timely status reporting (velocity trends, sprint summaries, risks, mitigations)
* Facilitate effective demos to showcase business value and gather early feedback
* Ensure alignment with governance, security, compliance, PCI, accessibility, and change management
Coaching & Continuous Improvement
* Coach teams and stakeholders on Agile and Scrum best practices
* Facilitate retrospectives with measurable outcomes and follow-through
* Foster a culture of psychological safety, accountability, and outcome-driven delivery
Project Leadership
* Manage SFCC B2C implementation, migration, and enhancement projects end-to-end
* Define scope, objectives, timelines, and deliverables aligned with business goals
Planning & Execution
* Develop project plans, budgets, and resource allocation strategies
* Monitor progress, manage risks, and ensure quality and timeline adherence
Team Coordination
* Collaborate with developers, architects, QA, UX/UI teams, and third-party vendors
* Ensure SFCC best practices across development and integrations
Technical Oversight
* Understand SFCC B2C architecture and APIs (OCAPI, SCAPI)
* Support integrations with payment gateways, OMS, CRM, and enterprise systems
* Work with SFCC Business Manager configurations as needed