About This Role
We are seeking a highly skilled and customer-focused professional to join our team as a Support Specialist. In this role, you will provide prompt and effective assistance to customers through various communication channels.
* Main Responsibilities:
* Provide support to customers via chat and tickets, responding to their inquiries based on our knowledge base and training materials.
* Maintain key performance indicators (KPIs) in accordance with department standards.
* Stay informed about company policies, announcements, and updates to ensure effective communication with customers.
* Adhere to assigned working hours and demonstrate punctuality in scheduled shifts.
* Identify and report system errors or service disruptions to the team lead or mid/senior agents in the absence of the team lead.
* Escalate complex customer issues to the team lead or mid/senior agents to ensure proper follow-up and resolution.
About You
To be successful in this role, you should possess excellent communication skills, quick and efficient problem-solving abilities, and empathy for customers. You should also be fluent in English, Spanish, and Portuguese.
* Key Qualifications:
* Excellent customer service skills: you are accurate, compassionate, responsive, resourceful, and conscientious.
* You can work a schedule from Monday to Friday (3 PM to 11 PM GMT+3), with Saturday and Sunday as days off.
* A willingness to continuously develop your expertise and adapt to new challenges.
What We Offer
In this role, you will have the opportunity to work with top-notch professionals in a dynamic and fast-paced environment. We offer expertise development opportunities, a comfortable remote work setting, and a competitive salary package.
* Benefits:
* Expertise development opportunities.
* A comfortable remote work setting with friendly atmosphere.
* Rich corporate life.
* Competitive official salary and advanced benefits system.