Salesforce Business Analyst
We are a global technology leader with over 227,000 professionals across 60 countries. Our diverse and creative team drives progress through industry-leading capabilities focused on Digital, Engineering and Cloud.
We empower our professionals to achieve their best while inspiring them to become the best version of themselves.
Join us in advancing the world of technology through innovation and creativity as a highly talented and self-motivated professional.
Key Responsibilities
* Gather and document business requirements by engaging with stakeholders to elicit, clarify, and translate business needs into functional specifications for Salesforce implementations.
* Map, analyze, and optimize business processes identifying gaps and opportunities for improvement using Salesforce functionalities.
* Solution design & configuration: Collaborate closely with IT and stakeholders to design, configure, and implement Salesforce solutions that align with organizational goals.
* Data analysis & reporting: Prepare technical reports, dashboards, and visualizations by collecting and analyzing business data and CRM trends.
* Testing & training: Conduct user acceptance testing (UAT), prepare training materials, and facilitate learning sessions for end-users to ensure successful adoption of new solutions.
* Stakeholder collaboration: Communicate clearly with business leaders, project managers, developers, and end-users to ensure requirements are fully understood and solutions deliver maximum value.
* Continuous improvement: Gather feedback post-implementation, monitor solution performance, and iterate on Salesforce configurations for ongoing optimization.
Required Skills & Qualifications
* In-depth knowledge of Salesforce Sales cloud, Quote, Order and Contract Management.
* Business case writing, wireframing, and flow diagrams.
* Salesforce configuration and administration.
* Basic programming/scripting (Apex, SOQL) is advantageous.
Benefits
This role offers a unique opportunity to work with cutting-edge technology and contribute to the success of our organization. As a Salesforce Business Analyst, you will have the chance to develop your skills and expertise in a dynamic and supportive environment.
Others
* Analytical thinking & problem-solving.
* Effective oral and written communication.
* Requirement gathering & documentation.
* Process mapping & diagramming.
* Stakeholder management & facilitation.