Professional Areas Information TechnologyService Delivery Management: Oversee the delivery of IT services to ensure they meet business needs and performance targets.Stakeholder Engagement: Collaborate with business units to understand their needs and ensure IT services align with business objectives.Continuous Improvement: Identify opportunities for process improvements and implement changes to enhance service delivery.Project Management: Lead and manage IT projects from inception to completion, ensuring they are delivered on time, within scope, and within budget.Vendor Management: Manage relationships with external vendors to ensure the delivery of high-quality services.Performance Monitoring: Monitor service performance and implement corrective actions as needed to maintain service quality.Reporting: Provide regular reports on service delivery performance to senior management.Industry Knowledge: Extensive experience in the agri-business sector, with a focus on juice production and distribution.Service Delivery: Proven track record in managing IT service delivery in a complex, multinational environment.Business Acumen: Strong understanding of business processes and the ability to align IT services with business needs.Project Management: Experience in leading and managing large-scale IT projects.Vendor Management: Experience in managing relationships with external vendors and service providers.ITIL Certification: Certification in ITIL or a similar IT service management framework.Technical Expertise: Strong technical background with knowledge of IT infrastructure, applications, and service management tools.Analytical Skills: Ability to analyze complex data and make informed decisions.Problem-Solving: Strong problem-solving skills with the ability to think strategically and implement solutions.Additional Information for the job
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