Job Description
As an IT Support Analyst, you will provide remote computer and IT system support for employees. Excellent customer service and problem-solving skills are essential.
This role requires a process-oriented mindset, efficiency working individually or as part of a team, and adaptability to leverage technology against various technical issues.
The ideal candidate is highly motivated, self-reliant, and eager to improve.
* Analyze issues and formulate solutions
* Troubleshoot system, application, and hardware issues
* Keep customers updated on ticket progress
* Work remotely with customers to solve problems
* Utilize internal knowledge bases for known issues
* Research and resolve external information when needed
* Update ticket tracking systems with status and fixes
* Escalate issues to necessary parties when required