Job Summary
We are seeking a skilled Operations Specialist to join our team.
About the Role
This is an exciting opportunity to monitor ongoing deliveries, assist delivery drivers and shippers via phone and live chat, and contribute to the smooth operation of our logistics services.
Key Responsibilities
* Provide exceptional customer support to ensure timely resolution of delivery issues
* Maintain accurate records of delivery status and driver performance
* Collaborate with cross-functional teams to optimize delivery routes and schedules
Requirements
* Proficiency in English language
* Ability to work based on Eastern US time zone (EDT)
* Experience in logistics, courier operations, call center, or customer support
Benefits
As an Operations Specialist, you will have opportunities for growth and professional development in a dynamic and fast-paced environment.
What We Offer
* A competitive compensation package
* A comprehensive benefits program
* Ongoing training and development opportunities