Lead Salesforce Implementation
About the Role:
The Director of Salesforce Implementation will lead a team of up to 15 Salesforce professionals across the US and LATAM in delivering exceptional project results.
Key Responsibilities:
* Provide strategic direction, coaching, and mentorship to cross-functional Salesforce implementation teams.
* Develop and refine delivery processes, best practices, and standard operating procedures.
* Promote a culture of accountability, continuous improvement, and high-quality delivery.
* Manage staffing, capacity planning, and resource allocation across all active projects.
* Oversight of Salesforce implementation projects including Sales Cloud, Service Cloud, Marketing Cloud Account Engagement (MCAE), Marketing Cloud Engagement (MCE), and integrations.
* Conduct regular project reviews to ensure progress, scope alignment, and adherence to timelines.
* Monitor time tracking, utilization, and project budgets; identify trends and address over-burn or under-delivery risks.
Requirements:
* 7 or more years of experience in Salesforce implementation, preferably with consulting or client-side expertise.
* 3 or more years leading technical or consulting teams, preferably remote or geographically distributed.
* Strong knowledge of Sales Cloud, Service Cloud, and marketing automation platforms (MCAE and MCE).
* Proven ability to manage multiple simultaneous projects and large-scale client engagements.
* Experience with resource planning, time tracking, utilization reporting, and delivery KPIs.
* Strong communication, leadership, and conflict resolution skills.
* Ability to operate at both the strategic and tactical levels.