If you are passionate about leading projects end-to-end, aligning teams, and ensuring clients achieve real results, this role is for you. At SMT, our Project Managers are strategic partners who shape outcomes and help clients unlock the full value of the Medallia platform.
What You Will Do
* Lead implementation projects from discovery and design to testing, training, and go-live.
* Act as the main point of contact with clients — building trust, managing expectations, and ensuring flawless delivery.
* Coordinate cross-functional teams (analysts, consultants, solution architects, developers, and client stakeholders) to meet milestones and deliverables on time.
* Define project plans, schedules, and scope while proactively managing risks, issues, and dependencies.
* Facilitate workshops and design sessions, ensuring clear communication and stakeholder engagement at every stage.
* Drive continuous improvement by identifying opportunities to optimize delivery, enhance processes, and maximize client value.
* Monitor progress and provide regular updates to clients, stakeholders, and internal teams.
* Support and coach project team members, ensuring alignment with goals and high-quality results.
What We’re Looking For
* Experience as a Project Manager, preferably in SaaS or technology-driven environments.
* Bachelor’s Degree or equivalent professional experience.
* Strong business acumen in project planning and management.
* Excellent organizational and problem-solving skills to manage complex projects effectively.
* Exceptional communication skills — equally comfortable with executives and technical teams.
* Ability to manage multiple priorities with a focus on quality and client success.
* Fluency in English, Spanish and French
✨ Join us and help transform how organizations understand and act on customer experience.