Salesforce Business Analyst
We are seeking a talented Salesforce Business Analyst to join our team.
This role involves working closely with stakeholders to understand business needs and develop solutions using Salesforce.
Key Responsibilities:
* Gather and document business requirements by engaging with stakeholders, clarifying needs, and translating them into functional specifications for Salesforce implementations.
* Analyze and optimize business processes by mapping, identifying gaps and opportunities for improvement using Salesforce functionalities.
* Design, configure, and implement Salesforce solutions that align with organizational goals in collaboration with IT and stakeholders.
* Collect and analyze business data and CRM trends to prepare technical reports, dashboards, and visualizations.
* Conduct user acceptance testing (UAT), prepare training materials, and facilitate learning sessions for end-users to ensure successful adoption of new solutions.
* Collaborate with business leaders, project managers, developers, and end-users to ensure requirements are fully understood and solutions deliver maximum value.
Requirements:
* In-depth knowledge of Salesforce Sales cloud, Quote, Order and Contract Management is required.
* Bachelor's degree in Computer Science or related field is desired.
* Basic programming/scripting skills in Apex and SOQL are advantageous.
Skills:
* Analytical thinking & problem-solving.
* Effective oral and written communication.
* Requirement gathering & documentation.
* Process mapping & diagramming.