Job Overview
We are seeking a talented Client Technologies Analyst to join our team. This role offers an exciting opportunity to work with our global IT teams to deliver comprehensive support and drive innovation in our industry.
Main Responsibilities:
* Incident and Request Management: Manage service desk incidents and requests, focusing on providing a seamless associate experience.
* Provisioning and Maintenance: Provision user computing systems and tools, and maintain IT systems and facilities to support operational efficiency and effectiveness.
* Collaboration and Communication: Collaborate with global IT teams to deliver comprehensive support, while working on-site in our office.
Requirements and Qualifications
* Technical Expertise: Expertise in OS (Client and Server), O365 applications, network, and server infrastructure and technologies.
* Languages: Fluency in English (mandatory).
* Experience: Experience in Tier-1 & 2 service desk support and PC support with a strong customer service orientation.
* Skills: Ability to focus on complex incident, problem, and request management, with proficiency in root cause analysis, basic project management skills, and experience participating in IT and business-related projects.