As a Senior Business Technical Services Analyst, you will be responsible for establishing and maintaining positive relationships with clients to develop long-term partnerships. You will understand the client's business objectives and expectations, acting as their primary point of contact for all services and support.
You will assist in evaluating the client's business requirements, providing effort estimation and guidance on utilizing standard solutions to maximize revenue. You will also participate in converting client requirements into detailed technical specifications and present them internally and externally, securing requirement sign-off.
Your responsibilities will include gaining and maintaining knowledge of critical business impact issues from Service Desk, assisting with documentation and maintenance of client system environments, and participating in release management between Service Desk, Compliance, and Project teams.
You will also take part in executing simple project/development work plans and revising them as necessary to meet changing needs and requirements.
* This role requires solid experience in Oracle Database and PL/SQL development, previous experience consulting with clients to meet business needs, and experience in requirements gathering, technical design, and technical presentation.
* A Bachelor's degree in Information Technology or a related field is required, along with an advanced English level for speaking, listening, and writing.
Key Responsibilities:
* Establish and maintain positive relationships with clients
* Evaluate client business requirements and provide effort estimation and guidance
* Convert client requirements into detailed technical specifications
* Maintain knowledge of critical business impact issues from Service Desk
* Assist with documentation and maintenance of client system environments
Requirements:
* Solid experience in Oracle Database and PL/SQL development
* Previous experience consulting with clients to meet business needs
* Experience in requirements gathering, technical design, and technical presentation
* Bachelor's degree in Information Technology or a related field
* Advanced English level for speaking, listening, and writing
Benefits:
* Flexibility to work from home
* People-centered environment
* Contact with teams from different countries
* Attractive policy of salary and benefits
Taken from: Job Description Document