At InComm, we're on a mission to make payments easier and more efficient for millions of people around the world.
We're looking for a detail-oriented and process-driven intern to join our team as a Case Manager. This role involves helping us evolve our fraud case intake and resolution platform - an essential tool for streamlining fraud signals across departments and improving operational workflows.
Key Responsibilities:
* Assist with the intake, tagging, and triage of fraud-related case submissions;
* Document return materials processes for traceability and evidence handling;
* Support the creation and refinement of SOPs for fraud and marketing workflows;
* Collaborate with Fraud Ops, Decision Science, and Technical teams to align platform inputs;
* Participate in testing and feedback for new platform features;
* Help draft reports and identify opportunities for automation and process improvement.
What We're Looking For:
* A student pursuing a degree in Business, Analytics, Finance, Information Systems, Criminal Justice, or a related field (penultimate or final year);
* Strong academic performance and attention to detail;
* A passion for structured processes and operational efficiency;
* Comfort working across tools like Jira, Confluence, and Excel;
* Curiosity about fraud prevention, financial crimes, and enterprise automation;
* Proactive communication skills with strong English language abilities.
Why Work With Us:
* A paid internship opportunity;
* A 30-hour work week (Monday–Friday);
* Hands-on experience with a global company;
* Mentorship, professional development, and networking opportunities;
* Diversity & Inclusion: We celebrate diversity and are committed to creating an inclusive environment for all employees.