Regional Sales Manager
The Regional Sales Manager is a crucial role in our organization, responsible for managing existing and new accounts to achieve high sales targets. This individual will be instrumental in building client relationships, identifying new business opportunities, and promoting LRQA's products and services.
Key Responsibilities:
1. Develop profitable and sustainable sales growth plans for assigned and new accounts to achieve/exceed agreed sales targets.
2. Liaise with technical delivery teams to ensure their involvement in defining resource capacity/capability and proposal/bid preparation.
3. Maintain a thorough understanding of clients' businesses to create a clear value proposition for assigned accounts. Implement an appropriate account management strategy to ensure proactive action through the cross-selling of our full range of professional services with viable solutions to meet their needs.
4. Establish and maintain strong working relationships with customer services and technical delivery teams, agree and review service level agreements and KPIs to ensure the successful delivery of services to your clients.
5. Follow up leads received from technical delivery/customer service teams and work with clients and relevant internal stakeholders to define scope of works, prepare bids and see them through to execution.
6. Collect feedback from clients and work with internal teams to resolve client concerns; identify trends and make recommendations for implementing solutions.
7. Keep strong communication lines open with other sales colleagues, account managers and business development community across LRQA.
8. Determine clients' future needs and provide detailed client feedback to relevant departments with regard to product requirements and enhancements internally for adequate follow up.
9. Manage the CRM plan for managed accounts including overall client satisfaction and profitability so that you can retain and grow the lifetime value of clients including meeting or exceeding sales targets.
10. Monitor and report on all client meetings and visits for each client, including relevant competitor activity. Disseminate this information to line manager. Contribute to appropriate sales review meetings.
11. Support and represent LRQA at industry events, local seminars and presentations as required.
12. Conduct activities in line with internal procedures, accreditation schemes, legislation and industry standards as well as entering all leads/opportunities in Salesforce.
13. To pursue Continuous Professional Development and maintain a high degree of discipline knowledge and awareness.
14. As appropriate, coach technical delivery and customer service teams towards a more client and commercial focus.
15. Contribute to improving the business, protecting and enhancing the reputation of the company, by putting forward new ideas and, when requested to do so, implementing change to meet the future needs of the business.
16. Assess the risks and work in a safe manner at all times, robustly implementing health and safety rules, instructions and systems and refuse to undertake work that compromises your or your team's safety or health.
17. Report in a timely manner all incidents including near miss and safety observations (NMSO), accidents and injuries and raise any health and safety concerns with your line manager.