Technical Customer Support Role
We are seeking a full-time remote Technical Customer Support Representative with 2+ years of Level 1 support experience, preferably in a healthcare environment.
You will utilize critical thinking skills to listen to and understand customer needs, offering timely solutions that drive value and customer satisfaction.
Responsibilities:
* Perform core functions of technical support, configuration tasks, and scheduling.
* Maintain high reliability in terms of on-time attendance and availability in assigned channels per shift schedule.
* Provide timely response and resolution to all inbound customer support (phone, chats, and emails).
* Demonstrate understanding of client products and everyday use cases within the veterinary industry.
* Identify root cause of customer issues and escalate when necessary.
* Stay updated on product knowledge to help build and curate knowledge articles.
* Deliver excellent customer experience to clinics and pet owners.