Senior Crisis Resolution Specialist
The Senior Crisis Resolution Specialist position plays a pivotal role in driving high-level resolution for customer issues impacting business relationships and sales opportunities.
* Lead cross-functional teams to resolve complex issues
* Collaborate with support, sales, product management, and engineering departments
* Maintain global consistency across portfolios and customers
Qualifications:
* Fully fluent in Portuguese, English, and Spanish
* 10+ years of customer-facing experience
* Advanced technical skills in Networking/Security Products and LAN/WAN technologies
About the Role:
* Senior Crisis Resolution Specialists are part of a global team responsible for driving expedited response, remedy, and resolution for critical issues
* Key contributor to driving business growth through effective issue resolution and strategic partnerships