Job Opportunity
This role involves providing exceptional service to valued customers by troubleshooting complex issues, managing global support queues, and collaborating with internal teams. It requires technical expertise, analytical thinking, and a customer-focused mindset.
Main Responsibilities
1. Deliver specialized technical solutions to escalated support cases
2. Provide proactive, personalized customer experience
3. Strengthen partnerships between Support Team and clients through technical excellence and accountability
Troubleshooting Expertise
* Analyze web applications using Chrome Developer Tools
* Perform API testing and validation using Postman or cURL
* Conduct IIS and SSL diagnostics to resolve Windows Application Server issues