Bookmap is a market depth visualisation and high-speed trading platform, providing complete market transparency and incomparable insight into the actions and intentions of equities, futures, and crypto traders.Built to help traders make informed decisions, gain competitive advantage, and ensure consistent success, it has become the industry-leading software for order book and order flow analysis.We are currently looking to hire a 1st Level Tech Support Agent, to join our growing team and cover US time zones.ResponsibilitiesThis role is 100% remote and includes shiftsAs a 1st level customer support agent, your tasks will focus on looking after, supporting and advising our international customers from the crypto/stocks/futures trading environment.You will receive functional and technical inquiries and faults via the live chat, by e-mail and occasionally by telephone, process them independently or forward them to the right contact person conscientiously.Required skills and experienceBackground in Computer Science, Economics, Finance or other related fieldExperience in the area of customer support, ideally for software productsTechnical interest in complex software is desirableGood command of the English language, both written and verbalSolution-orientedStructured way of workingTeam spiritCommitmentThe below would be considered an advantageInterest or experience in trading financial instruments(crypto, futures, etc)A second foreign languageWhat We OfferFully remote work environmentPaid annual leave and sick leaveEquipment and software reimbursement, with flexible options to suit your needsOpportunities for professional development, including language courses and training programsA collaborative, international team and a supportive work cultureThe hiring process consists of 3 steps:1.After applying, successful candidates will be asked to answer a short questionnaire2.Those who pass the first stage will be required to complete a paid test task3. Interview with our team