Customer Service Representative
We are seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers via chat and tickets.
Main Responsibilities:
* Respond to customer inquiries in a prompt and effective manner, utilizing knowledge base and training materials as necessary.
* Maintain high levels of customer satisfaction by resolving issues efficiently and effectively.
* Stay informed about company policies, announcements, and updates to ensure accurate communication with customers.
* Achieve KPIs in accordance with department standards.
* Identify and report system errors or service disruptions to the team lead or senior agents.
* Educate customers on product offerings and services, addressing any questions or concerns they may have.
Requirements:
* Familiarity with customer service principles and practices.
* Excellent communication and problem-solving skills.
* Ability to work independently and as part of a team.
* Proficiency in English language (written and spoken).
Benefits:
* Competitive salary.
* Opportunities for professional growth and development.
* Flexible working hours.
* Remote work options.
About Us:
We offer a dynamic and supportive work environment, with opportunities for career advancement. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.