About this Opportunity: We're seeking a meticulous, process-driven individual to join our team. You'll help refine our fraud case intake and resolution platform - an essential tool for streamlining fraud signals across departments and improving operational workflows.
Key Responsibilities:
* Assist with the collection, classification, and prioritization of fraud-related case submissions;
* Document return materials processes for traceability and evidence handling;
* Support the development and refinement of SOPs for fraud and marketing workflows;
* Collaborate with Fraud Operations, Decision Science, and Technical teams to align platform inputs;
* Participate in testing and feedback for new platform features;
* Help draft reports and identify opportunities for automation and process improvement.
Required Skills and Qualifications:
* Pursuing a degree in Business, Analytics, Finance, Information Systems, Criminal Justice, or a related field (penultimate or final year);
* Strong academic performance and attention to detail;
* Passionate about structured processes and operational efficiency;
* Comfortable working across tools like Jira, Confluence, and Excel;
* Curious about fraud prevention, financial crimes, and enterprise automation;
* Proactive communicator with strong English skills (written and verbal).
Why Work with Us:
* A 30-hour work week (Monday–Friday);
* Hands-on experience with a global company;
* Mentorship, professional development, and networking;
* Foster an inclusive environment for all employees.
We celebrate diversity and are committed to creating an inclusive environment for all employees.