Job Title: IT Support ProfessionalContract: Long-term AssignmentLocation: Mogi das Cruzes, São Paulo, BrazilJob Description:We are seeking an experienced IT support specialist to fill a backfill position for one of our key clients. This role involves providing on-site technical support for the client's IT infrastructure, networking, and data center operations.The selected candidate will work closely with internal teams, customer teams, and remote technical specialists to identify and resolve issues efficiently. Responsibilities include monitoring system health, supporting network devices, troubleshooting VOIP phones, managing basic server tasks, and ensuring smooth day-to-day IT operations following SLA guidelines.Required Skills and Qualifications:Basic knowledge of network devices such as switches, routers, wireless access points preferably CISCO, RiverbedBasics knowledge/understanding of assigning switch ports to specific VLANsPatch phone ports to switch as neededBASIC troubleshooting of Avaya VOIP phones (knowledge on basic configuration)Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teamsTroubleshoot and replace network switch chassis blades when requiredGood to have understanding of any Data Center Infrastructure Management ApplicationA periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health)Basic Knowledge of Monitoring tools such as Solarwinds, etc…Networking and Operating System basicsAssist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshootingBasic knowledge about Hardware like Servers, Storage devicesKnowledge to understand Monitoring Tool outcomeBasic knowledge of ITSM tool preferably ServiceNowBasic knowledge Backup technologies preferably EMC AvamarBasic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linuxBasic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print ServerExperience in SLA base environmentKnowledge on Server Performance monitoring preferredCandidate should have minimum 3-5 years' experience in above mentioned,