Job Overview:
We are seeking an experienced professional to manage the day-to-day operation of a cutting-edge Open Banking SaaS solution. This individual will be responsible for ensuring the smooth operation of the platform, providing subject matter expertise on Open Banking workflows, and collaborating with development and AWS teams.
About the Role:
* This is a leadership position that requires strong technical knowledge and experience in supporting production environments for financial services institutions.
* The successful candidate will have 7+ years of experience in this field and 2+ years of experience in supporting AWS cloud environments.
Key Responsibilities:
* Manage the day-to-day operation of the Open Banking SaaS solution.
* Provide Open Banking SME knowledge and mentoring to the broader support team.
* Collaborate with development and AWS SMEs to ensure smooth operation of the platform.
* Participate in application support and resolving customer issues.
Mandatory Skills:
* 7+ years of experience in supporting production environments for financial services institutions.
* 2+ years of experience in supporting AWS cloud environments.
* Working experience in FDX/REST APIs, data sharing and consent workflows.
* Previous experience leading a support team.
* Experience in successfully running SLA and KPI frameworks for critical applications.
* Working experience in ITIL processes, mainly change, release and incident management.
* Experience dealing with customer senior management.
Nice-to-Have Skills:
* Open Banking experience.
* French language B2 or above.