Service Operations Expert
We're a small, world-class team of experts working remotely across multiple time zones (US, Brazil, Europe, India, Philippines), supporting 100+ customer environments with SLAs ranging from advisory support to 24/7 incident coverage.
We're looking for an experienced Service Delivery Manager to take ownership of our service operations:
* SLAs and incident processes
* on-call and skills coverage
* SOPs and first-line/SRE enablement
* configuration management
* SLA metrics and reporting
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